36 - Customer Loyalty: Why It’s the Key to Long-Term Profitability
Leadership, Legacy, and Lessons from the Shop Floor: Insights from John Eby of Toledo Integrated Systems
In this episode of The Leader’s Edge Podcast, host HR Huntsman interviews John Eby, Owner and Sales Manager of Toledo Integrated Systems, a third-generation leader who has spent decades shaping his family’s legacy in manufacturing. From starting as a part-time college employee to becoming an owner, John shares his journey of perseverance, adaptability, and leadership grounded in humility. This episode offers practical lessons for leaders on building loyalty, managing a multigenerational workforce, and creating a culture of accountability and trust that stands the test of time.
From the Shop Floor to Leadership: Building Legacy Through Work Ethic and Relationships
John Eby’s story begins with a simple decision that shaped his future—choosing hands-on experience over a traditional part-time job. What started as a college role at Toledo Integrated Systems became a lifelong commitment to learning every aspect of the business. John’s growth from engineer to sales leader and eventually owner is rooted in his willingness to take on new challenges, stay grounded, and view every opportunity as a chance to grow.
Leadership, for John, is about fairness, open communication, and consistency. He believes that treating people right—employees, partners, and customers alike—is the cornerstone of long-term success. His focus on building loyalty within the company has led to an average employee tenure of more than 13 years—an impressive feat in today’s fast-changing job market. John also emphasizes the value of listening deeply, balancing accountability with empathy, and leading by example.
In a conversation rich with wisdom, John and HR Huntsman explore how leadership evolves through generations. John discusses managing a multigenerational workforce with different expectations, building trust with customers through transparency, and planning for the company’s next chapter. His reflections on succession, family, and legacy highlight what it means to lead not just for today but for the generations to come.
About John Eby
John Eby is the Owner and Sales Manager of Toledo Integrated Systems, where he brings decades of hands-on experience in engineering, sales, and business leadership. A third-generation leader in the company, John is known for his practical wisdom, people-first approach, and commitment to maintaining a strong, ethical foundation for future leaders.
About Toledo Integrated Systems
Toledo Integrated Systems designs and manufactures advanced press and automation controls for the metal forming industry. With a focus on quality, safety, and reliability, the company provides integrated solutions that enhance efficiency and productivity for manufacturers worldwide.
Links Mentioned in This Episode
Key Episode Highlights:
How to transition from employee to owner with integrity and focus
The importance of fairness, clear communication, and listening as a leader
Strategies for managing and connecting across multiple generations in the workforce
Building long-term loyalty through profit-sharing, transparency, and shared success
Why legacy planning and mentorship are vital to a company’s future
Conclusion
John Eby’s journey reflects what true leadership looks like—steady, fair, and built on relationships that matter. His insights remind us that strong company culture, perseverance, and humility are as essential to growth as innovation or strategy.
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